Some lady called us looking for an estimate on her roof today. I take down all of her information, and then ask her when would be a good time for us to come out. She tells me that she doesn't need to be there. I try to explain to her that it's very difficult to give an accurate quote on something if we don't know what style they are looking for. She says that they just want a "regular" roof.

I spend a bit more time with her trying to explain how there is no such thing as a "regular"...