Hey guys. What a day. It's been one of those days where very little got accomplished despite truckloads of effort. Very disheartening... but I know the bad days come with the good as well...

One thing happened today that really lit my fuse. I tend to think of myself as rational; sensible; when it comes to dealing with customers. A problem I've had to overcome is wanting to do TOO much for people and in the end getting taken full advantage of, so what I've had to learn to do is practice...