Congratulations- Your prize is that I'll answer your question-
This is a total cop-out answer, but the best way to get good at human faces and heads is just with LOTS of practice with LOTS of different examples. Start by copying photographs, line for line, not changing the angles or the shading, just copying them until you're comfortable with the outcome. Start paying attention to the things that are constant- eyes are always around here, chins are like that usually, ears are always above this which is always above this- stuff like that. There are rules to it, and the only real way to learn them is to see them for yourself.
Of course, there are some fantastic books on the subject that will explain the really detailed rules, like mathematical relations of the features to eachother and what the different parts are called. My personal reccomendations, if you can find them (which shouldn't be all that hard if there's a good book store you can get to or you look online)-
Drawing Dynamic Comics
By Andy Smith
Watson-Guptil publications, 2002
Drawing the Human Head
By Burne Hogarth
Watson-Guptil publications, 1965
Actually those "drawing superheroes" books are a great resource, even if you're more than a beginner- there's a good amount of musculature study in them, and this one in particular has an entire chapter devoted to the basic proportions of the human face, which is what you really need to build on.
As for the Hogarth book, he is just absolutely fantastic, and, should you get the chance, I reccomend reading ALL of his works in the Dynamic Anatomy series. They're generally considered the quintessential drawing anatomy books, but they'll cost you an arm and a leg, so check the library first.
And remember- hold in there. People are, without a doubt, the most challenging subject in all of art, so don't worry if you have a hard time now... and for years and years and YEARS to come. I don't want to discourage you, but, just so you know, it is QUITE a long and difficult road to drawing human heads realistically and to your satisfaction. Rembrant was still learning about the face when he died, and he's generally considered one of, if not the, greatest portrait artists of all time. It is NOT an easy subject to grasp in a realistic style.
But don't just give up and do them Anime style (nothing against anime artists, but way too often potential art students just turn to copying this one style because it's easier than learning how to do it the hard way, not because it's what they really wanted to do)
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