Alcar is the admin, but he's not a help guy. We all kinda work together on that one.
Have you tried restarting the level? The Load Game menu has both Restart Checkpoint and Restart Chapter options. The latter might mean you have to redo a bit of progress, but it's better than being stuck.
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Spending as long as I do here, it's easy to forget that Oddworld has actual fans.
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