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If a game doesn't live up to your expectations then that's life. I was incredibly disappointed by Diablo 3 on launch - that didn't send me on a tirade to never purchase a game without playing it first. If you're dissatisfied by the refund process then don't buy games!
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I’m pretty sure nearly every country in the world has laws stating that you are entitled to a full refund of a product within X number of days of purchase regardless of circumstance. Why should that not apply to digital goods?