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I promise you they want it to work better, so that more people will use it, with as little issue as possible, so that it creates more income for them.
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To some extent, yes. But in other aspects, very no.
Take a look at the current set of playback controls. No-one with an ounce of common sense and five minutes education in Usability would think they're good. They've made it as hard as fucking possible to change the playback settings and increase the resolution. They don't save resolution settings, which would be a fucking simple task for them to do. The only possible conclusion I can draw is that they care less about people's user experience than they do about limiting their bandwidth costs.