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I think that this simply isn’t true any more. A few years ago maybe, but every major browser is pushing updates on users and are supporting HTML5 standards; more and more websites are adopting HTML5 (Youtube and Vimeo for example); major operating systems like iOS and Windows 8 are either refusing to support Flash or are sidelining it; and even Adobe themselves are moving to repurpose Flash for purposes other than web design – and they discontinued their Android Flash Player.
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There are a lot more websites using Flash than just Youtube and Vimeo. Until every website supports HTML5, I'd prefer to have the option than be stuck with a broken icon. And not even Youtube fully supports HTML5 yet; not every video is available if you're using the HTML5 player.
And, as I said, HTML5 hasn't been standardised and isn't ready for primetime. It's currently adequate for video playing but I'm yet to see any sites that are using it for funky user interfaces like they do with Flash.
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Customisation just isn’t all it’s cracked up to be, I feel. You can spend forever fine-tuning your device to do everything from tell you when to eat to burn toast, or you can get a device which just goes and does what you need it to with no fuss.
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You've drunk the Apple Cool Aid if you really think that's true. This isn't about finetuning; this is about having options for dramatically different user interfaces/experiences.
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God forbid a company that makes hardware defends its hardware designs.
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Apple has lost almost every design patent suit against Samsung. The big legal case that they won in America was based on software patents, specifically the scroll-bounce effect. And in the time since they won that suit, that patent has been invalidated so Samsung will probably win on appeal.