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Ok then Mr. High and Mighty, what part of your bidding should we do first? You state this opinion of yours, and yet don't justify it by saying what we should be doing....
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Why should I tell you what you should be doing? You should be the ones who tell me what you do. Not the opposite.
It's plain and obvious to most people, what a moderator should do. It's in the name. But most the moderators here don't calm the situation down immediately, they just argue until they win and can go on some kind of ego power trip. Which could go one of two ways, one way being where the problem just escalates into a full blown fight, and the other way being where the moderators win the argument, and the person causing the problem gets even more pissed off.
I've seen this happen on countless occasions.
There are what, 6, 8 staff here? That's more than enough to moderate the 10 or 20 people that log on each day. It would be pathetic for you or anyone else to give any kind of excuse as to why the moderators do so little.